Returns Policy

Returns Policy main image Returns Policy image

[Edit page content]

Please contact us as soon as possible if you have had any questions regarding problems or faults with your order so we can quickly make arrangements to address your concerns and find a solution.

All claims must be made within 48hours of delivery, claims made after this will be assessed at our discretion. 

WHAT can be returned?
Damaged, faulty or compromised products can be returned for a refund or replacement. We are happy to accept return of products that were purchased in error or not as expected however some restrictions may apply to the return of food items. 

WHEN do items need to be returned by?
Once a claim has been accepted returns must be made promptly and no later than 30days to receive a refund or replacement.

WHERE do items need to be returned to?
Shipped items are to be returned to 1/31 Norfolk Ave, South Nowra NSW 2541, If you are within our local delivery area contact us so we can arrange to collect your items at a convenient time.

HOW do customers return items?
Do not return items before contacting us first, once your claim has been accepted items can be returned to our warehouse or collected by our driver if within our local delivery area.

SHIPPING for returns?
Shipping for returns is payable by the customer 

CREDIT for returns?
Returned items can be refunded if paid for in full or a credit can be applied to your account

Return to warehouse?
Returns can be brought to our warehouse with prior arrangement, 

Packing materials?
Items must be returned in clean, saleable condition and remain within the same packaging.