How To Order

How To Order main image How To Order image
  • Orders are placed in units or pack sizes, not by kilogram.
    For variable-weight products (for example cheese or cured meats), please order by the number of pieces required.

  • Some products are sold by approximate weight.
    Where this applies (for example “1 × approx. 4 kg wedge”), the order confirmation will display the price per kilogram. The final weight and total price are confirmed after picking.

  • Final weights are confirmed after picking.
    As a result, your order total may change slightly once products are weighed and prepared for dispatch.

  • Order confirmations are not tax invoices.
    Orders placed through this portal are finalised in MYOB once weights are confirmed. Your tax invoice is issued separately after dispatch.

  • Invoices and payments are managed via the Pinch Customer Portal, not this website.
    Contact us if you need your Pinch customer portal invitation resent.

  • Delivery charges may be applied automatically if an order is below the minimum value at checkout.
    If the final order value (after weights are confirmed) exceeds the delivery threshold, the charge will be adjusted or removed.

  • Order cut-off times and delivery days are outlined on our Delivery Information page.

If you have any questions about ordering, weights, delivery or invoicing, please contact us — we’re happy to help.